At Intelsius, we pride ourselves on our high quality products and services. Of course, our vast and diverse team are largely behind our success.
We’ve conducted an interview with our Business Development Manager Tracy Lavick-Hall to find out how she contributes to Intelsius.

What are your day-to-day responsibilities?

This mostly involves face to face visits, hoping to develop new relationships. I also enjoy building our rapport with existing accounts, continuously supporting clients with their business/strategy requirements whatever they may be. For instance, one customer has countless departments to navigate and so I am trying to get to know all 135 of them to ensure I identify and fulfil all of their company needs.

What skills/experience do you bring to Intelsius?
Having spent 19 years in logistics, I am experienced in dealing with customer supply chains on a global level. This includes recommending specific products and their transportation. Overall, this helps the Intelsius team maintain their future strategic focus and business values.

Can you identify any observations from your first 3 months at Intelsius?
Teamwork is paramount as each department complements the other in ensuring we recommend the correct product services, deliver on time and invoice correctly to promote a first class customer service experience.

Any initial achievements?
After being at my previous company for 19 years, I’ve relished the challenge of learning about a whole new range of products and processes, as well as settling into the role and family of Intelsius. I’ve also enjoyed the opportunity to challenge the current good processes we have already in place.

What are your objectives for the rest of the year?
Professionally, to better our customer satisfaction with a particular focus on KPI achievement. Personally, to continue to improve my company product and industry knowledge.

How is working in an SME different to TNT?
When working for a large corporate company, it can take time to get to know relevant contacts whereas an SME gives you quick access to your colleagues and allows employees to all know each other. I really appreciate seeing the teamwork and support come together to give our customers the greatest possible experience we can.

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